Return & Refund Policy

At Elavie, we want you to feel confident in your purchase. That’s why every order is backed by our 30-Day Money-Back Guarantee.

We believe in the quality of our products and the experience they provide. If you decide Elavie isn’t the right fit for you, you can request a refund within 30 days of receiving your order.

30-Day Money-Back Guarantee

To be eligible for a refund:

• Your refund request must be submitted within 30 days of delivery
• You must provide your order number and purchase details
• The product must have been purchased directly from our official website

We encourage you to use Elavie consistently as results may vary from person to person. Many of our customers notice improvements with continued daily use, and we recommend allowing enough time to experience the product fully.

How To Request A Refund

To start a return or refund request, please contact our customer support team with:

• Your order number
• The email used at checkout
• A brief reason for your request

Once approved, we’ll provide the next steps.

Refunds

Approved refunds will be processed back to your original payment method. Please allow 5–10 business days for the refund to appear depending on your payment provider.

Original shipping fees (if applicable) may not be refundable.

Damaged, Incorrect, or Missing Orders

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 7 days of delivery and we’ll make it right.

Please include photos and your order details so our team can assist you quickly.

Subscription Orders

If you have an active subscription, you may cancel future shipments at any time before your next billing date through your account or by contacting our support team.

Refund requests for subscription charges must follow the same 30-day guarantee guidelines.

Contact Us

If you have any questions about returns or refunds, please contact our support team.

Thank you for choosing Elavie.

We appreciate the opportunity to support your skincare journey.