Shipping Policy

At Elavie, we’re committed to getting your order to you quickly, safely, and reliably.

Processing Times

All orders are processed within 1–3 business days after purchase.

Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your delivery.

Please note that processing times may be slightly longer during high-volume periods, holidays, or promotional events.

Shipping Times

Estimated delivery times:

United States
📦 Standard Shipping: 2-5 business days

International Orders
📦 Standard Shipping: 3–11 business days

Delivery times are estimates and may vary depending on your location, carrier delays, customs processing, or other factors outside of our control.

Tracking Your Order

Once your order ships, you’ll receive a tracking number by email.

Please allow 24–48 hours for tracking information to update after your order has been shipped.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

From time to time, Elavie may offer free shipping promotions.

International Orders & Customs

For international orders, your package may be subject to customs fees, duties, or taxes depending on your country’s regulations.

These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order.

If you notice an error, contact us as soon as possible. We cannot guarantee changes after an order has entered processing.

Elavie is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Damaged, or Missing Packages

If your package arrives damaged, appears lost, or you have not received your order within the expected delivery timeframe, please contact our support team and we’ll help resolve the issue.

Contact Us

If you have any questions about your order or shipping, please reach out to our customer support team.

Thank you for choosing Elavie — we appreciate your trust.